As it is often the case with online support services, even in the case of Web site maintenance, companies tend to make the customer subscribe to binding subscriptions. These are monthly or annual payments that are often inconvenient for the customer or, worse, may give them a negative impression and feel that they are hit wit unnecessary costs.
Once the site is online and you have secured the domain renewal operations, e-mail service, hosting, and database management, what does the subscription include? Companies often offer additional and complementary services Which are very important. But even more important is to decide on how to use these services together with the client and according to the client’s needs. While on the one hand the subscription is convenient for having a single payment for the various services provided, on the other hand it could create problems for the client expense management. Especially if it is a small business that is interfacing with web and social advertising for the first time.
Out-of-control spending
Maintaining updated content, perform Web marketing, taking care of site ranking through SEO practices, creating database backups, are all fundamental activities. Without this part of management, the site may be useless as it would not reach the company’s clientele. We always realize too late how relevant the management of our own site is, how important it is to perform updates in a professional and timely manner.
However, there are different options besides the subscription and fixed payments. Solutions that synchronize the business needs of the company and the management of its Web site. For example, the use of predetermined packages containing hours of assistance that the company can use on an as needed basis. It has been estimated that on average a site the size of a known company could be around 3 thousand euros per month. For as much as this expense is justifiable and sustainable, it can be reduced through greater flexibility in services. And that is what our company aims to do.
The benefits generated by our company’s assistance, transparency, and flexibility
Packages with support hours allow you to have the services you need to keep a modern and functional site without excessive costs. Planned interventions can be made by catering to market demands that vary according to conjunctures. The hours of assistance that have not been used can be recuperatedand package expirations can be medium-term, i.e., concurrent with the domain or database renewal or hosting service management.
To make sure that the relationship between the Web service provider and the company that owns the site is efficient, it is necessary to have a high-level management of the personal area. Knowing exactly how many hours the service package consists of, what services are provided, how many hours have been used, and how many hours remain, is critical to the business. Especially in unfamiliar fields such as Web management, when relying totally on a professional company, clarity must be a priority. If the company wants to add new hours to the package, it must be able to do so easily and intuitively. This is the way our company aims to provide customers with the highest quality customer service in the market.
